{"id":10179,"date":"2025-11-25T14:30:36","date_gmt":"2025-11-25T13:30:36","guid":{"rendered":"https:\/\/www.logikaline.com\/blog\/multinational-elevator-company\/"},"modified":"2026-02-11T10:24:28","modified_gmt":"2026-02-11T09:24:28","slug":"multinational-elevator-company","status":"publish","type":"post","link":"https:\/\/www.logikaline.com\/en\/blog\/multinational-elevator-company\/","title":{"rendered":"Multinational elevator company"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10179\" class=\"elementor elementor-10179 elementor-7927\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f88aea e-flex e-con-boxed e-con e-parent\" data-id=\"9f88aea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;plus_gsap_animation_type&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div 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class=\"ue-outer\">              \n      <div class=\"ue-card elementor-repeater-item-7adb445\">\n  \n  <div class=\"ue-slno\">\n    1          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Sector<\/h3>        <div class=\"ue-description\"><p>Industry \/ Elevators<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-e0a4dec\">\n  \n  <div class=\"ue-slno\">\n    2          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Client<\/h3>        <div class=\"ue-description\"><p>A multinational elevator company<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-970c261\">\n  \n  <div class=\"ue-slno\">\n    3          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Challenge<\/h3>        <div class=\"ue-description\"><p>The company needed to offer<strong> phone support capable of handling technical issues<\/strong> and emergencies nationwide, in multiple languages, with sufficient flexibility to scale for campaigns or peak workloads. The objective was to ensure a continuous, safe and efficient assistance while maintaining full control of operations. <\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-adf41aa\">\n  \n  <div class=\"ue-slno\">\n    4          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Solution<\/h3>        <div class=\"ue-description\"><p>Logikaline implemented a <strong>multilingual telephone platform <\/strong>at the customer's premises, which combined:<\/p>\n<p>-24\/7 telephone technical support.<\/p>\n<p>-Emergency call management.<\/p>\n<p>-Staff specialized in technical assistance.<\/p>\n<p>-Integration with internal systems and service protocols.<\/p>\n<p>Furthermore, the solution was designed to allow <strong>partial outsourcing of the service during periods of high demand<\/strong>, without compromising traceability or quality.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-22be0f6\">\n  \n  <div class=\"ue-slno\">\n    5          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Results<\/h3>        <div class=\"ue-description\"><ul>\n<li>Reduction in operating costs through optimization of technical and human resources.<\/li>\n<li><strong>Mayor eficiencia operativa<\/strong> y continuidad del servicio.<\/li>\n<li><strong>Improved operational<\/strong> efficiency and uninterrupted service.<\/li>\n<li>Full flexibility to handle specific call spikes or campaigns.<\/li>\n<li>Full alignment of digitization, transparency and user experience.<\/li>\n<li>Strategic positioning of Logikaline as a key partner in the evolution of the digital financial industry.<\/li>\n<\/ul>\n<\/div>               <\/div>\n<\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n<!-- end Vertical Curved Timeline -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1 Sector Industry \/ Elevators 2 Client A multinational elevator company 3 Challenge The company needed to offer phone support capable of handling technical issues and emergencies nationwide, in multiple languages, with sufficient flexibility to scale for campaigns or peak workloads. The objective was to ensure a continuous, safe and efficient assistance while maintaining full [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10178,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[76],"tags":[],"class_list":["post-10179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry"],"_links":{"self":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/comments?post=10179"}],"version-history":[{"count":2,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10179\/revisions"}],"predecessor-version":[{"id":11874,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10179\/revisions\/11874"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/media\/10178"}],"wp:attachment":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/media?parent=10179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/categories?post=10179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/tags?post=10179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}