{"id":10203,"date":"2025-11-27T10:32:50","date_gmt":"2025-11-27T09:32:50","guid":{"rendered":"https:\/\/www.logikaline.com\/blog\/gestion-de-agendas-tecnicas-y-coordinamanagement-of-technician-schedules-and-multi-location-coordinationcion-multisedes\/"},"modified":"2026-01-13T15:01:59","modified_gmt":"2026-01-13T14:01:59","slug":"gestion-de-agendas-tecnicas-y-coordinamanagement-of-technician-schedules-and-multi-location-coordinationcion-multisedes","status":"publish","type":"post","link":"https:\/\/www.logikaline.com\/en\/blog\/gestion-de-agendas-tecnicas-y-coordinamanagement-of-technician-schedules-and-multi-location-coordinationcion-multisedes\/","title":{"rendered":"Gesti\u00f3n de agendas t\u00e9cnicas y coordinaManagement of Technician Schedules and Multi-Location Coordinationci\u00f3n multisedes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10203\" class=\"elementor elementor-10203 elementor-7954\" 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50%;\n  }\n\n  #uc_vertical_curve_timeline_elementor_523e640 .ue-button-link{\n    width:fit-content;\n    z-index: 100;\n  }\n\n  #uc_vertical_curve_timeline_elementor_523e640 .ue-card:nth-child(even) .ue-button-link {\n    margin-left:auto;\n  }\n\n\n\n<\/style>\n\n<div id=\"uc_vertical_curve_timeline_elementor_523e640\" class=\"ue-container\">\n  <div class=\"ue-timeline\">\n    <div class=\"ue-outer\">              \n      <div class=\"ue-card elementor-repeater-item-7adb445\">\n  \n  <div class=\"ue-slno\">\n    1          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Sector<\/h3>        <div class=\"ue-description\"><p>Technical Services\/Operational Back Office<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-e0a4dec\">\n  \n  <div class=\"ue-slno\">\n    2          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Client<\/h3>        <div class=\"ue-description\"><p>Company with three locations in the Basque Country<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-970c261\">\n  \n  <div class=\"ue-slno\">\n    3          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Challenge<\/h3>        <div class=\"ue-description\"><p>The client needed to organize the schedules of 30 technicians working in different areas, ensuring time and travel efficiency while optimizing technical service resources.<\/p>\n<p>The challenge was to maintain a tight weekly planning that allowed all the requests to be covered with no overlaps or delays.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-adf41aa\">\n  \n  <div class=\"ue-slno\">\n    4          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Solution<\/h3>        <div class=\"ue-description\"><p>Logikaline implemented an outbound <strong>platform specialized in appointment management,<\/strong> operating from <strong>Monday to Friday from 9:00 am. to 10:00 pm<\/strong>., and managed by a dedicated team of <strong>7 agents.<br \/>The workflow was structured in weekly cycles:<\/strong><\/p>\n<p>-Receiving updated information from the client (areas, services, available technicians)<\/p>\n<p>-Organizing schedules and booking appointments based on the territories and availability<\/p>\n<p>-Incident coordination and real-time rescheduling<\/p>\n<p>This structure allowed technicians to focus exclusively on their fieldwork, while Logikaline managed the logistics related to appointments and planning.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-22be0f6\">\n  \n  <div class=\"ue-slno\">\n    5          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Results<\/h3>        <div class=\"ue-description\"><ul>\n<li><strong>7,000 monthly appointments<\/strong> managed from the Contact Center in Abaltzisketa<\/li>\n<li>An average of<strong> 350 appointments handled daily.<\/strong><\/li>\n<li><strong>Optimization of the technicians' time and travel.<\/strong><\/li>\n<li>Efficient coordination and smooth communication between the locations.<\/li>\n<li> <\/li>\n<\/ul>\n<\/div>               <\/div>\n<\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n<!-- end Vertical Curved Timeline -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1 Sector Technical Services\/Operational Back Office 2 Client Company with three locations in the Basque Country 3 Challenge The client needed to organize the schedules of 30 technicians working in different areas, ensuring time and travel efficiency while optimizing technical service resources. The challenge was to maintain a tight weekly planning that allowed all the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-10203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technical-services"],"_links":{"self":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/comments?post=10203"}],"version-history":[{"count":0,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10203\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/media\/10202"}],"wp:attachment":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/media?parent=10203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/categories?post=10203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/tags?post=10203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}