{"id":10394,"date":"2025-07-21T13:42:10","date_gmt":"2025-07-21T11:42:10","guid":{"rendered":"https:\/\/www.logikaline.com\/blog\/three-types-of-chatbots-your-company-should-know-about\/"},"modified":"2025-07-21T13:42:10","modified_gmt":"2025-07-21T11:42:10","slug":"three-types-of-chatbots-your-company-should-know-about","status":"publish","type":"post","link":"https:\/\/www.logikaline.com\/en\/blog\/three-types-of-chatbots-your-company-should-know-about\/","title":{"rendered":"Three types of chatbots your company should know about"},"content":{"rendered":"<p><span style=\"font-size: revert; color: initial;\">A chatbot or conversational bot is a programme similar to a conversation, usually via text. It is an ideal solution for the initial stages of the conversation, but it should always be supported by a team of customer service specialists who can intervene in more advanced stages of the conversation to respond to the user&#8217;s needs. <\/span><\/p>\n<article>However, before integrating a chatbot into their website, companies should analyse their needs and assess the real requirements of their customers. There are <strong>many types of chatbots<\/strong>: cognitive, ITR or text interaction, word detection&#8230; Let&#8217;s focus on the basic parameters of customer service to discuss the following three basic types:<\/p>\n<ul>\n<li><strong>24\/7 support chatbot<\/strong><\/li>\n<\/ul>\n<p>If you need to reduce your e-commerce bounce rate, you have a lot to gain from a chatbot. It has been proven that this rate exceeds 50%, partly because consumers have questions outside of customer service hours. <\/p>\n<p>In this case, we are talking about longer and more elaborate conversation sequences, for which it is essential to conduct keyword research and, of course, have a thorough understanding of the queries made by users.<\/p>\n<p>It works similarly to an interactive frequently asked questions (FAQ) system.<\/p>\n<ul>\n<li><strong>Consultant chatbot, also known as a lead generator.<\/strong><\/li>\n<\/ul>\n<p>A fundamental tool for converting consumer curiosity into need. It is a chat that makes recommendations within the website, but based on user queries. <\/p>\n<p>The goal is to personalise the consumer experience. This requires long-term work, aimed at gradually converting these visits or initial leads into qualified leads, thanks to daily follow-up. <\/p>\n<ul>\n<li><strong>Social chatbots<\/strong><\/li>\n<\/ul>\n<p>Branding-oriented bots. Their goal is to boost engagement and they usually recommend personalised content to visitors. <\/p>\n<p>Having an omnichannel chatbot offers a range of possibilities that companies should definitely explore.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>A chatbot or conversational bot is a programme similar to a conversation, usually via text. It is an ideal solution for the initial stages of the conversation, but it should always be supported by a team of customer service specialists who can intervene in more advanced stages of the conversation to respond to the user&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10393,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87],"tags":[],"class_list":["post-10394","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation"],"_links":{"self":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/comments?post=10394"}],"version-history":[{"count":0,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/posts\/10394\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/media\/10393"}],"wp:attachment":[{"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/media?parent=10394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/categories?post=10394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logikaline.com\/en\/wp-json\/wp\/v2\/tags?post=10394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}