{"id":11409,"date":"2025-11-25T12:02:28","date_gmt":"2025-11-25T11:02:28","guid":{"rendered":"https:\/\/www.logikaline.com\/blog\/sac-externo-de-apoio-para-um-organismo-publico-de-gipuzkoa\/"},"modified":"2026-01-24T19:37:43","modified_gmt":"2026-01-24T18:37:43","slug":"sac-externo-de-apoio-para-um-organismo-publico-de-gipuzkoa","status":"publish","type":"post","link":"https:\/\/www.logikaline.com\/pt-pt\/blog\/sac-externo-de-apoio-para-um-organismo-publico-de-gipuzkoa\/","title":{"rendered":"SAC externo de apoio para um organismo p\u00fablico de Gipuzkoa"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11409\" class=\"elementor elementor-11409 elementor-7848\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f88aea e-flex e-con-boxed e-con e-parent\" data-id=\"9f88aea\" data-element_type=\"container\" data-e-type=\"container\" 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.ue-card:nth-child(even) .ue-button-link {\n    margin-left:auto;\n  }\n\n\n\n<\/style>\n\n<div id=\"uc_vertical_curve_timeline_elementor_523e640\" class=\"ue-container\">\n  <div class=\"ue-timeline\">\n    <div class=\"ue-outer\">              \n      <div class=\"ue-card elementor-repeater-item-7adb445\">\n  \n  <div class=\"ue-slno\">\n    1          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Setor<\/h3>        <div class=\"ue-description\"><p>institui\u00e7\u00e3o p\u00fablica servi\u00e7o:<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-e0a4dec\">\n  \n  <div class=\"ue-slno\">\n    2          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Cliente<\/h3>        <div class=\"ue-description\"><p>Organismo p\u00fablico de Gipuzkoa<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-970c261\">\n  \n  <div class=\"ue-slno\">\n    3          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Desafio<\/h3>        <div class=\"ue-description\"><p>Durante a Campanha do Imposto de Renda (abril), o organismo p\u00fablico experimenta um aumento de tr\u00eas vezes no volume de chamadas e consultas.<br \/>O desafio: manter o servi\u00e7o ao cidad\u00e3o sem interrup\u00e7\u00f5es, com tempos de espera m\u00ednimos e total seguran\u00e7a na liga\u00e7\u00e3o \u00e0 rede p\u00fablica.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-adf41aa\">\n  \n  <div class=\"ue-slno\">\n    4          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Solu\u00e7\u00e3o<\/h3>        <div class=\"ue-description\"><p>A Logikaline atua como SAC externo de apoio, ligado ao sistema do cliente atrav\u00e9s de uma VPN ponto a ponto encriptada sobre infraestrutura MPLS, que garante a seguran\u00e7a e fiabilidade das comunica\u00e7\u00f5es.<\/p>\n<p>S\u00e3o incorporados 30 agentes de refor\u00e7o na plataforma para absorver o aumento das intera\u00e7\u00f5es.<br \/>Durante a campanha:<\/p>\n<p>- Passa-se de <strong>50 para mais de 200 chamadas di\u00e1rias<\/strong>.<\/p>\n<p>- O fluxo de atendimento \u00e9 mantido sem atrasos.<\/p>\n<p>- O cidad\u00e3o n\u00e3o percebe altera\u00e7\u00f5es no servi\u00e7o.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-22be0f6\">\n  \n  <div class=\"ue-slno\">\n    5          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Resultados<\/h3>        <div class=\"ue-description\"><ul>\n<li><strong>Servi\u00e7o cont\u00ednuo e sem interrup\u00e7\u00f5es.<\/strong><\/li>\n<li><strong>99 % de n\u00edvel de atendimento.<\/strong><\/li>\n<li><strong>Zero impacto na experi\u00eancia do utilizador.<\/strong><\/li>\n<li><strong>Escalabilidad y seguridad garantizadas gracias a la conexi\u00f3n MPLS.<\/strong><\/li>\n<\/ul>\n<\/div>               <\/div>\n<\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n<!-- end Vertical Curved Timeline -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1 Setor institui\u00e7\u00e3o p\u00fablica servi\u00e7o: 2 Cliente Organismo p\u00fablico de Gipuzkoa 3 Desafio Durante a Campanha do Imposto de Renda (abril), o organismo p\u00fablico experimenta um aumento de tr\u00eas vezes no volume de chamadas e consultas.O desafio: manter o servi\u00e7o ao cidad\u00e3o sem interrup\u00e7\u00f5es, com tempos de espera m\u00ednimos e total seguran\u00e7a na liga\u00e7\u00e3o \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11416,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[115],"tags":[],"class_list":["post-11409","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administracao"],"_links":{"self":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts\/11409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=11409"}],"version-history":[{"count":1,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts\/11409\/revisions"}],"predecessor-version":[{"id":11411,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts\/11409\/revisions\/11411"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/media\/11416"}],"wp:attachment":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=11409"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=11409"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=11409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}