{"id":9644,"date":"2025-11-24T16:50:54","date_gmt":"2025-11-24T15:50:54","guid":{"rendered":"https:\/\/www.logikaline.com\/blog\/gestao-de-aguas-e-atendimento-ao-cliente\/"},"modified":"2026-02-12T15:04:47","modified_gmt":"2026-02-12T14:04:47","slug":"gestao-de-aguas-e-atendimento-ao-cliente","status":"publish","type":"post","link":"https:\/\/www.logikaline.com\/pt-pt\/blog\/gestao-de-aguas-e-atendimento-ao-cliente\/","title":{"rendered":"Abastecimento de \u00e1gua e saneamento"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9644\" class=\"elementor elementor-9644 elementor-7743\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f88aea e-flex e-con-boxed e-con e-parent\" data-id=\"9f88aea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;plus_gsap_animation_type&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div 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class=\"ue-timeline\">\n    <div class=\"ue-outer\">              \n      <div class=\"ue-card elementor-repeater-item-7adb445\">\n  \n  <div class=\"ue-slno\">\n    1          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Setor<\/h3>        <div class=\"ue-description\"><p>Utilities \/ Servi\u00e7os p\u00fablicos<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-e0a4dec\">\n  \n  <div class=\"ue-slno\">\n    2          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Cliente<\/h3>        <div class=\"ue-description\"><p>Empresa que gere servi\u00e7os de \u00e1gua municipais<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-970c261\">\n  \n  <div class=\"ue-slno\">\n    3          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Desafio<\/h3>        <div class=\"ue-description\"><p>O cliente precisava de<strong> garantir atendimento telef\u00f3nico cont\u00ednuo para consultas t\u00e9cnicas,<\/strong> incidentes e reclama\u00e7\u00f5es de utilizadores em diferentes munic\u00edpios.<\/p>\n<p>O objetivo: <strong>oferecer uma experi\u00eancia fluida, sem interrup\u00e7\u00f5es nem esperas, r<\/strong>efor\u00e7ando a confian\u00e7a no servi\u00e7o p\u00fablico.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-adf41aa\">\n  \n  <div class=\"ue-slno\">\n    4          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Solu\u00e7\u00e3o<\/h3>        <div class=\"ue-description\"><p>A Logikaline implementou uma <strong>plataforma bilingue 24\/7 <\/strong>no seu Contact Center de Abaltzisketa.<br \/>O servi\u00e7o atende de forma ininterrupta todas as solicita\u00e7\u00f5es relacionadas com:<\/p>\n<p>- Assist\u00eancia t\u00e9cnica<\/p>\n<p>-Leitura de contadores<\/p>\n<p>-Informa\u00e7\u00e3o sobre incid\u00eancias<\/p>\n<p>-Reclama\u00e7\u00f5es e solicita\u00e7\u00f5es<\/p>\n<p>Tudo isto, com uma equipa formada para manter os padr\u00f5es de comunica\u00e7\u00e3o e atendimento ao cliente final.<\/p>\n<\/div>               <\/div>\n<\/div>\n<div class=\"ue-card elementor-repeater-item-22be0f6\">\n  \n  <div class=\"ue-slno\">\n    5          \n  <\/div>\n  \n  <div class=\"ue-info\">\n                    \t\n    <h3 class=\"ue-title\">Resultados<\/h3>        <div class=\"ue-description\"><ul>\n<li><strong>Cobertura telef\u00f3nica completa<\/strong> todos os dias do ano.<\/li>\n<li><strong>Redu\u00e7\u00e3o do tempo de espera<\/strong> e maior satisfa\u00e7\u00e3o dos utilizadores.<\/li>\n<li><strong>Atendimento profissional e personalizado,<\/strong> alinhado com a imagem de servi\u00e7o p\u00fablico de qualidade.<\/li>\n<\/ul>\n<\/div>               <\/div>\n<\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n<!-- end Vertical Curved Timeline -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1 Setor Utilities \/ Servi\u00e7os p\u00fablicos 2 Cliente Empresa que gere servi\u00e7os de \u00e1gua municipais 3 Desafio O cliente precisava de garantir atendimento telef\u00f3nico cont\u00ednuo para consultas t\u00e9cnicas, incidentes e reclama\u00e7\u00f5es de utilizadores em diferentes munic\u00edpios. O objetivo: oferecer uma experi\u00eancia fluida, sem interrup\u00e7\u00f5es nem esperas, refor\u00e7ando a confian\u00e7a no servi\u00e7o p\u00fablico. 4 Solu\u00e7\u00e3o A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9643,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[],"class_list":["post-9644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao-de-aguas"],"_links":{"self":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts\/9644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=9644"}],"version-history":[{"count":1,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts\/9644\/revisions"}],"predecessor-version":[{"id":11973,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/posts\/9644\/revisions\/11973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/media\/9643"}],"wp:attachment":[{"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=9644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/categories?post=9644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logikaline.com\/pt-pt\/wp-json\/wp\/v2\/tags?post=9644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}