Sector
Industry / Elevators
Client
A multinational elevator company
Challenge
The company needed to offer phone support capable of handling technical issues and emergencies nationwide, in multiple languages, with sufficient flexibility to scale for campaigns or peak workloads. The objective was to ensure a continuous, safe and efficient assistance while maintaining full control of operations.
Solution
Logikaline implemented a multilingual telephone platform at the customer's premises, which combined:
-24/7 telephone technical support.
-Emergency call management.
-Staff specialized in technical assistance.
-Integration with internal systems and service protocols.
Furthermore, the solution was designed to allow partial outsourcing of the service during periods of high demand, without compromising traceability or quality.
Results
- Reduction in operating costs through optimization of technical and human resources.
- Mayor eficiencia operativa y continuidad del servicio.
- Improved operational efficiency and uninterrupted service.
- Full flexibility to handle specific call spikes or campaigns.
- Multilingual support extending national coverage
- Strategic positioning of Logikaline as a key partner in the evolution of the digital financial sector.