1
Sector
Industrial Technology/ Maintenance
2
Client
European multinational in vertical lifting and transport solutions
3
Challenge
The client needed a 24/7 multilingual technical support service capable of handling rescues, breakdown reports, and emergency call systems, while maintaining a high-quality service and unified communication with local technicians.
4
Solution
Logikaline created and implemented a User Care Center (CAU in Spanish) which works in three languages: Spanish, English and French.
The service manages technical issues, rescues and alarms, providing support via phone and email.
Nearly 60 specialized agents, handle more than 2,000 interactions per month ensuring stable and coordinated communication with field technicians.
5
Results
- 120.000+ calls managed per month.
- Multilingual coverage (ES / EN / FR).
- Service level of 98 %.
- Coordinated and centralized incident management.
- Fast and safe assistance for end users.