provides efficient omnichannel customer service (telephone, chat, email, social networks and WhatsApp) with agents trained in empathy, issue resolution and product knowledge.
Through real-time dashboards we offer regular reviews including satisfaction levels, critical points and action protocols.
We see customer service as an expansion of the shopping experience, turning each interaction into an opportunity to increase loyalty.
Quality surveys.
NPS.
Sentiment.
Highly experienced expert team.
Leaders in customer loyalty: + award-winning + 8 consecutive years.
Level of service (different channels): + 97%.
First level resolution: 95%.
943 110 022
info@logikaline.com
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