1
Sector
Telecommunications / B2B Technical Support
2
Client
Company managing nationwide optical fiber network
3
Challenge
The client needed to manage their technicians' schedules remotely and provide 24/7 technical support to ensure continuous service and rapid resolution of critical incidents nationwide.
4
Solution
Logikaline implemented a B2B technical support and remote assistance model, centralized in its Contact Center, which allows them to:
-Manage tehcniciens' schedules in real time.
-Respond to inquiries and technical alerts continuously.
-Support the nationwide optical fiber node network.
-Escalate critical incidents directly to specialized teams.
5
Results
- Incidence resolution in less than 1 minute.
- Optimization of the technicians' workday.
- Reduction of unnecessary travel.
- Increased B2B customer satisfaction.