Sector
Tourism and rural lodge management
Client
A booking center platform managing the database and the calendar for multiple lodgings.
Challenge
The company needed to provide users who booked online with continuous access to information, particularly outside business hours.
The challenge was to ensure a smooth and reliable experience for customers, even during nights, weekends, and public holidays.
Solution
Logikaline implemented a 24/7 telephone platform at the Contact Center in Abaltzisketa to provide continuous, professional assistance to users.
The service included:
-Booking management and general information.
-Immediate response to issues or changes.
-Personalized and multichannel assistance.
-Full flexibility in coverage, independent of internal calendars or staff absences.
Results
- Full time coverage (24/7).
- Professional service consistent with the brand's image.
- Improved customer satisfaction due to continuous support.
- Reduced internal workload for office staff.