1
Sector
Utilities / Public services
2
Client
A company managing water services in several municipalities.
3
Challenge
The client needed to ensure continuous telephone support for technical queries, incidents and customer complaints across several municipalities.
Objective: To create a seamless experience with no interruptions or waiting times, reinforcing trust in public services.
4
Solution
Logikaline implemented a 24/7 bilingual platform in the Contact Center in Abaltzisketa.
The service gives a continuous response to all the inquiries related to:
-Technical support
-Meter readings
-Information on incidents
-Complaints and inquiries
All of this is supported by a team trained to uphold the highest standards of communication and service for the end customer.
5
Results
- Comprehensive year-round phone support
- Reduced waiting time and improved customer satisfaction.
- Professional and personalized assistance, aligned with the image of a high-quality public service