Social Listening

We listen to what your brand says… and what others say about it.

We monitor your digital presence 24/7

to detect opportunities, anticipate potential crises and build a solid reputation. Our approach combines semantic technology, data analysis and the expertise of a team capable of interpreting and acting in real time.

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How we do it?

We integrate social listening into a 360º strategy that connects with all your digital channels.

Listen

Analyse

Act

Improve

Social media management:

Facebook, Instagram, X, LinkedIn and more.

Integration with CRM and analytics (GA4):

a unified view of your brand.

User journey design

to understand their path and experience.

Content generation:

consistent with what the audience expresses.

Multi-channel impact:

aligned communication at every touchpoint.

Proactive team

with digital knowledge and human management.

Monitoring and
moderation services

We implement an active listening system with defined protocols and continuous analysis:

Crisis protocols and early warnings

Measuring the impact of campaigns

Detecting trends and topics of interest

Monitoring competitors

Identifying ambassadors and detractors

Optimising marketing communication campaigns

Searching for keywords and positioning opportunities

Analysis and active management

85%
Positive sentiment
10%
Negative sentiment
5%
Neutral sentiment

Benefits

+ 0 %

Increase in positive mentions

+ 0 %
Increase in retention rate

We turn listening into action and action into continuous improvement.
Your brand will not only be present: it will know when to speak, when to listen and how to respond in order to grow with authenticity and confidence.