We combine technology, tools and our own approach to ensure a swift, efficient and customized customer service.
technology, people and strategy to deliver a fast, efficient and fully personalized customer service. It adapts to the needs of each service, integrating channels, data and tools in a single experience.
yearly interactions
Experience
Interactions handled by level 1
Customer care (inbound and outbound)
CCS — Customer Care Service or Citizen Care
Back office.
Incident Management
Loyalty Programs
B2C Sales, Activation and Retention
Campaigns and Surveys
Click to call.
Broadcast campaigns: Telemarketing/Mail marketing
Customer satisfaction surveys.
Coverage for call overflow.
CX thermometer.
CROSS-FUNCTIONAL EXPERT TEAM
OWN IT DEPARTMENT. 
HIGH ADAPTABILITY
LOGIKALINE DNA
HYPER-CUSTOMIZATION IN EACH INTERACTION
TEAM OF CARE PROFESSIONALS WITH EXTENSIVE CONTINUING EDUCATION 
OPERATIONAL EFFICIENCY 
LOW STAFF TURNOVER 
