At Logikaline, we understand customer care as something more than answering calls:
it is about listening, resolving, anticipating and supporting. We design customer care solutions that combine human intelligence and technology to provide fast, effective and friendly experiences.
How we do it?
We integrate channels and tools into a truly omnichannel platform.
We adapt teams and processes to each client's needs.
We monitor quality in real time and continuously optimize performance.
We incorporate automation and predictive analytics to improve efficiency.
We operate 24/7, in several languages, with a global coverage.
What does it include
Our customer care services cover every stage of the customer relationship: