Our DNA

From a traditional basque farmhouse to a global network that connects the world

It all began in Abaltzisketa, a small village hidden among the mountains, in the heart of Aralar Natural Park. At the foothills of Txindoki mountain, where mist weaves through beech trees at dawn, stood Ermentañe farmhouse—a house that meant everything to the village.
People came there to have a drink, get their hair cut, buy a pair of sneakers… or simply to chat.

It was also where the first phone in the village rang – a line that brought people together in a time when distance still meant silence.

In that home built on service and closeness, Iñaki Gorostidi was born, in a family with a deep-rooted vocation for serving others. He grew up surrounded by conversations, customers, neighbors, learning early on that service was more than a job: it was a way of life.

Over time, that inheritance became an idea:
What if that spirit of service could go further—far beyond the valley?

That question gave birth to a project that would transform the old family farmhouse into a communication platform capable of connecting people, companies and cultures. Where a barbershop once stood, there is now a human team providing service in more than seven languages. Where a single phone once rang, hundreds of conversations echo every minute.

From that green nook in Gipuzkoa, Ermentañe reinvented itself to continue doing what it has always done: listen, resolve, support. Only the reach changed— from the village to the world. Because technology evolves, but the vocation for service remains.

It is still here, between the mountains, reminding us where we come from and why we do what we do.

An inherited vocation: BIRTH

From that culture of closeness and service, Iñaki Gorostidi was born. He grew up surrounded by the same philosophy: listening, resolving and always being available. Inspired by that legacy, he decided to take it one step further — a modern way of keeping the spirit of service alive, now open to the world.

The leap into innovation: CONSOLIDATION

From the rural heart of Gipuzkoa, a unique contact center platform emerged. Today, it is home to more that 200 professionals, operates 24/7 and provides service in over seven languages.
What once was a single telephone in a farmhouse has become a communication network that connects people, companies and cultures around the world.

2016

Best Company – Gipuzkoa Chamber of Commerce

2016

2019

Regarding new corporate culture:

2019

Inauguration of the new headquarters in Bizkaia

2019

Txikitik Handira is born

From Ermentañe to the future: VALUE-DRIVEN GROWTH

We continue to grow, but we do not forget our roots. Every conversation, every call and every project reflect the same vocation for service that was born in that small village at the foothills of Txindoki.
Our technology moves forward, yet our purpose remains unchanged: to provide an approachable, efficient and human service.

2020

Crisis management

In less than 48 hours, 90% of the team was working remotely.

Hemengoak is born

2024

IA Emozioen

AI for emotion reading, detection, and analysis. Listening and Heartbeat (EKIN ENTZUN). Brand reputation and trend spotting.

2025

Blackout in Spain and Portugal

Logikaline services operated without interruption